FAQs

Frequently Asked Questions

Cap 1.1 fin

Our UK delivery charge is £4.00, this is for a tracked Courier Service and approx. delivery is 2-4 working days. We offer free delivery for orders of over £50.00.
All our wigs are classed as medium or average size, this size is suitable for the vast majority of people. Unfortunately we do not stock petite sizes at the present time.
As we are soley internet based we have no expensive retail units/showrooms, we also have an excellent relationship direct with our manufacturers. All this results in us being able to pass on the savings straight to our customers.
Why buy your wig from Wig Store UK? Here at Wig Store UK, we just love wigs and want you to love your new look and whole shopping experience with us. Our main priority is of course our customers and we have a fantastic loyal customer base who shop with us over and over again. We always aim to provide the highest standard of service along with a quality products but at an affordable price. Our company is based and registered in England, we are a trusted UK online retailer with an excellent reputation. Many online wig sellers use .co.uk web addresses but they are actually based in China and trading as though they are in the UK, this causes many issues, so read carefully websites to ensure they are registered in the UK. We understand that buying a wig especially for a the first time can be a daunting prospect. We try and show our wigs from different angles, and we tend not to use promotional photographs of the rich and famous or celebrities as this really does not portray a realistic look, as many of these photos have been engineered. We never share your information we any third party, we always offer a confidential and discrete service. Our modern, fashionable wigs are a great way to change your look at a fraction of salon prices.
Wig Delivery We manage our deliveries utilising Evri or Royal Mail.   The choice of courier/service is at our discretion with the decision based on the flat rate.. We reserve the right to deliver in multiple consignments; however this will be at no extra cost All of our items are sent via courier tracked service. In the event that a package is refused or unclaimed and returned to us there are two options. The package can be dispatched again on payment of the additional shipping cost or a refund will be made, minus any costs to us for the original shipping and return. Delivery times given are for guidance only and are not guaranteed. We cannot be held responsible for courier/postal delays. However, should your order not arrive within the time expected following our notification of dispatch, please contact us and we will endeavor to locate your shipment. UK Deliveries: £4.00 Tracked courier service.  This is not a guaranteed Next Day Delivery Service
Any person purchasing our products from outside of the UK is the importer to that destination and is responsible for all taxes and/ or special duty payments on all of the products ordered.We are not responsible for delays in the delivery or customs.Returns
Please be aware of your rights to return a product unused and in its original condition with tags attached within 14 days of receipt.  No returns will be accepted after this period.
Due to hygiene reasons all wig sales are strictly final, wigs that have had tags removed, been worn or brushed/styled in anyway will not be accepted for return.  Items must be returned in their original unused condition with hairnets, tags attached (not cut/undone and reattached) and packaging.
We take every care to ensure all of our products reach you in perfect condition. However, if you are not satisfied due to the product being damaged, faulty or not the item ordered then please contact us and inform us of your intent to return the product. Note: We must be notified of items being returned within 24 hours of receipt. The item must be received by us within 14 days. Once we have received and inspected the item we will contact you to confirm our findings and arrange a refund or order a replacement where applicable. We aim to keep this procedure as straightforward as possible. We will attend to all returns as soon as is practically feasible and do our utmost to make the process as stress-free as we can for you. ALL OUR ITEMS ARE DISPATCHED IN PLAIN DISCREET WATER RESISTANT PACKAGING 
Wig Washing Guidelines - Hints & Tips You can buy some wigs that you can wear immediately, most wigs look more life-like when they have been trimmed to suit your face shape. Many wigs have over 40% too much hair in them and need to be thinned down to look more natural. Also, just as when cutting real hair, a wig should be customised to the individual. For example, layering around the face, or cutting a fringe - it really does make a big difference and with a wig the this is what makes it look real. Synthetic wigs are more comforting and advantageous than the natural ones. Not only are they quicker and easier to dry than the natural hair wigs, synthetic wigs even hold the style and shape in a better manner. Such wigs come with a preset style, making it easier for you to maintain the shape. Synthetic wigs are lighter and cooler in the summer season, making them pose as the perfect option. An added advantage of these wigs is that since they are made of synthetic fiber, every time you step out in the sun, you don't have to worry about your wig changing color. However, to obtain all these advantages, it is very important for you to take good care of your synthetic fiber wig. Though these wigs are less time consuming when it comes to styling them, synthetic wigs demand proper care and handling. Here are few tips on how you can take care of your synthetic wig. How To Care For Synthetic Wig Washing A synthetic wig doesn't need to be washed very often - after 10 or 12 wears is usually enough. Still, you might have to wash your wig more often if you use a lot of spray or mousse on it. Every washing shortens the life of your wig, so our advice is try not to use excessive styling products on it, and don't wash your wig until it looks like it needs to be washed.
  • Remove the tangles gently with your fingers and brush your wig, before washing it. Do not attempt to brush a wig that is curly.
  • Purchase a synthetic wig shampoo. Fill in a basin with cold water and pour the shampoo into it and place your wig in the shampoo mixture. Leave the wig to soak for about 5 min.
  • Swirl your wig in the shampoo water, without rubbing the fibers. Thereafter, rinse your wig under running water, until all the shampoo washes out.
  • Shake out excess water and put your wig on a towel for drying. You can even use a wig stand for the purpose. Use a wig conditioner and apply it through the strands with your finger. Put your wig in a warm room with good ventilation and let it dry naturally.
  • Brush your wig once it is dry. The synthetic wig is ready to be used again. Remember, do not brush a wig that is with curly hair.
Styling
  • Use T-pins to pin the wig on the wig stand. This makes combing easier.
  • Untangle the strands in your wig with fingers and use a fine wig brush to comb your wig.
  • Once you have combed the wig, apply rolling papers with prescribed lotion on it. Leave the wig on the wig stand with the rolling paper for a minimum of 24 hrs.
  • Once the wig is completely dry, take it out and style it in the way you want to.
Storing
  • To minimize the tangling make sure you put on the hair net, while storing your synthetic wig.
  • For longer wigs tuck the end part of the tail carefully inside the hair net, while storing.
  • To prevent any dust from settling on your wig, cover it with a scarf whenever you leave it on the wig stand.
  • You can even store your wig by turning it inside out, placing a cap on the outside and keeping it in a plastic bag.
Tips
  • Do not expose wig to high temperatures, as the wig fibers tend to get damaged.
  • Style and brush your wig only when it is dry.
  • Do not use blow dryers, curling irons or hot rollers on your synthetic wig, as excess of heat can cause the fiber strands to destroy.
  • Never color or bleach your synthetic wig.
  • Place your wig only on a wig stand. In case you don't have one, put it on a vertical cylindrical shaped items like spray can or bottles.
  • Use only wig care products to wash and style your wig. This helps in maintaining the natural look of the wig for an extended duration.
As you can see, caring for a synthetic wig is really easy. And having a wig or several differently styled wigs can really help you to change your look in an instant.
NO, we never advertise our company on any of the outer packaging, all our wigs are delivered in very discrete waterproof packaging, and there will be absolutely no mention of the word WIG on display, ensuring all purchases from us are completely confidential.