Frequently Asked Questions

Our UK delivery charge is £4.00, this is for a tracked Courier Service and approx. delivery is 2-4 working days.

We offer free delivery for orders of over £50.00.

If you need to return a wig or item to us, please read the following information:

Please ensure that you have emailed us to inform us of your intention to return your item.

All returns must be in their original unused condition, with hang tags, hairnets and original bag.

Please return the item enclosing your name, order number and if you require a refund or exchange:  If this information is not provided within the return, this will result in a delay issuing the refund or exchange.

Return the item to:  Wig Store UK, 1 Roundwood Avenue, Baildon, Shipley, West Yorkshire, BD17 7LB

To ensure safe return please use a ‘signed for service’.  You are responsible for the item until it reaches us.

You have 14 days from receipt to return to us.

Returns will not be accepted for refund if tags have been cut, the item is used or has been brushed, restyled/cut or has any odour of perfume or tobacco etc.




The best way to store your new wig.

Wigs are best stored in a cool clean dry area, away from damp and high temperatures.

The best way store your new wig is on a mannequin or wig stand.  This helps to keep your wig in tip top condition when not in use.

Using a wig stand will help the wig stay untangled and and keep the style which has been preset in much better shape.

About hair extensions.

Our range of hair extensions are made from heat resistant synthetic fibre.  They are of excellent quality and will not frizzle and burn when hair straighteners or curling irons are applied at a low heat setting.

We have tested a huge number of hair extensions, and our findings were quite surprising.

Many suppliers particularly advertising on online auction sites claim that they are supplying 100% human hair extensions, at extremely low prices, we do not know how they manage to sell ‘human hair’ products at these prices and have found from our research that many of these extensions are not human hair but a mixture of human/animal and or synthetic products.

Its a case of ‘buyer beware’ genuine human hair extensions are relatively expensive as there is a number of processes involved.

As our hair extension sets are heat resistant they are versatile meaning you are free to express your creativity, keep them straight or go for a fuller style using a curling wand or tongs.

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Create your stunning new look, with our clip in hair extensions, simply style to suit you

Wig Washing Guidelines – Hints & Tips

You can buy some wigs that you can wear immediately, most wigs look more life-like when they have been trimmed to suit your face shape.

Many wigs have over 40% too much hair in them and need to be thinned down to look more natural. Also, just as when cutting real hair, a wig should be customised to the individual. For example, layering around the face, or cutting a fringe – it really does make a big difference and with a wig the this is what makes it look real.

Synthetic wigs are more comforting and advantageous than the natural ones. Not only are they quicker and easier to dry than the natural hair wigs, synthetic wigs even hold the style and shape in a better manner. Such wigs come with a preset style, making it easier for you to maintain the shape.

Synthetic wigs are lighter and cooler in the summer season, making them pose as the perfect option. An added advantage of these wigs is that since they are made of synthetic fiber, every time you step out in the sun, you don’t have to worry about your wig changing color. However, to obtain all these advantages, it is very important for you to take good care of your synthetic fiber wig. Though these wigs are less time consuming when it comes to styling them, synthetic wigs demand proper care and handling. Here are few tips on how you can take care of your synthetic wig.

How To Care For Synthetic Wig Washing

A synthetic wig doesn’t need to be washed very often – after 10 or 12 wears is usually enough. Still, you might have to wash your wig more often if you use a lot of spray or mousse on it. Every washing shortens the life of your wig, so our advice is try not to use excessive styling products on it, and don’t wash your wig until it looks like it needs to be washed.

  • Remove the tangles gently with your fingers and brush your wig, before washing it. Do not attempt to brush a wig that is curly.
  • Purchase a synthetic wig shampoo. Fill in a basin with cold water and pour the shampoo into it and place your wig in the shampoo mixture. Leave the wig to soak for about 5 min.
  • Swirl your wig in the shampoo water, without rubbing the fibers. Thereafter, rinse your wig under running water, until all the shampoo washes out.
  • Shake out excess water and put your wig on a towel for drying. You can even use a wig stand for the purpose. Use a wig conditioner and apply it through the strands with your finger. Put your wig in a warm room with good ventilation and let it dry naturally.
  • Brush your wig once it is dry. The synthetic wig is ready to be used again. Remember, do not brush a wig that is with curly hair.


  • Use T-pins to pin the wig on the wig stand. This makes combing easier.
  • Untangle the strands in your wig with fingers and use a fine wig brush to comb your wig.
  • Once you have combed the wig, apply rolling papers with prescribed lotion on it. Leave the wig on the wig stand with the rolling paper for a minimum of 24 hrs.
  • Once the wig is completely dry, take it out and style it in the way you want to.


  • To minimize the tangling make sure you put on the hair net, while storing your synthetic wig.
  • For longer wigs tuck the end part of the tail carefully inside the hair net, while storing.
  • To prevent any dust from settling on your wig, cover it with a scarf whenever you leave it on the wig stand.
  • You can even store your wig by turning it inside out, placing a cap on the outside and keeping it in a plastic bag.


  • Do not expose wig to high temperatures, as the wig fibers tend to get damaged.
  • Style and brush your wig only when it is dry.
  • Do not use blow dryers, curling irons or hot rollers on your synthetic wig, as excess of heat can cause the fiber strands to destroy.
  • Never color or bleach your synthetic wig.
  • Place your wig only on a wig stand. In case you don’t have one, put it on a vertical cylindrical shaped items like spray can or bottles.
  • Use only wig care products to wash and style your wig. This helps in maintaining the natural look of the wig for an extended duration.

As you can see, caring for a synthetic wig is really easy. And having a wig or several differently styled wigs can really help you to change your look in an instant.

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Heat resistant wigs

We now have a new range of heat resistant wigs.

These wigs have been made with specially formulated fibre which the manufacturer states is heat resistant up to a maximum of 125 degrees.

This gives the consumer a more flexible purchase, you no longer have to wait hours for your synthetic wig to dry naturally after washing, you can simply style and blow dry it with a hairdryer.


Please be aware that the heat resistant wigs are suitable for drying with a hairdryer.

The manufacturers state that the maximum temperature the fibre can withstand is 125 degrees.


Adjusting the size of your new wig.

How to adjust your wig for a better fit


Step 1

Find the adjustment hooks or Velcro on the inner side at the back of the wig, near the section that sits by the nape of your neck. Look for two small hooks or Velcro to each side similar in size and shape to bra hooks. Hook them into the most outward settings on your wig, this will adjust it to the largest size.

Step 2

Try on the wig by flipping it upside down in front of you. Lower your head into the wig, and flip the two up together. Insert a finger between the edge of the wig cap and your head. If the wig feels loose in many cases it will, remove it and move the wig hooks inward a notch for a tighter fit, continue in this fashion until the wig feels quite snug but not tight on your head. Move your head from side to side, forward and back while looking in a mirror. The wig must not slide out of place or feel uncomfortably tight.

Step 3

Adjust the wig placement so the inner cap falls over your temples. Pull the inner cap downward on both sides of your head, at the same time. Next, pull downward on the front and back sections of the inner cap–again, at the same time. This process eliminates a “floppy” top section.

Step 4

Stand back and look carefully in a mirror. Observe the wig for straightness, and be sure the bottom of the wig falls evenly. Use a large hand mirror to see the back of the wig to ensure the hair is still in place; particularly after brushing.

How to put on your new wig.

Firstly you need to remove your new wig from the plastic bag, then carefully remove the hair net from your wig. Give your wig a couple of shakes. this is to give some body and lift to the hair

Many wigs are prestyled and they simply require ‘shaking out’ to release the style that has been set into the fibre, this simple process makes a world of difference to the overall look of your new wig.

Comb or brush your hair away from your face at both the sides and the front, if your natural hair is very long it may be easier for you to use a couple of bobby pins or small hair grips to secure your hair back,  and up at the nape of the neck.

Some people prefer to use wig caps or liners, although this is not always necessary and a personal choice.

Hold your wig at the sides with the inner label at the back. Place it at your natural hairline and slide it on from front to back.

Adjust the wig as required so the front edge is just over your natural hairline. For a more secure fit you can adjust the inner hook fastenings at either side of the nape of the neck for your individual needs.

Wig Store UK wigs are simple and  easy to fit and adjust to suit you.

Make sure any of your own loose hairs are tucked away at the front, sides, and at the back of the neck.

Its time to show off your new look, and if required style to suit you.  You need to give yourself time to get used to your whole new look.


We also have a step by step guide to adjusting your new wig.

Are you a Transgender friendly site?

We are certainly are and so proud to be a supporter of the Trans Community.

Our customers are our priority, and we pride ourselves on our customer service within every community group

We offer all customers the best possible service with tact and discretion.

We have been awarded the Transgender Zone trust mark for our many years of both supplying and supporting our Transgender clients.

We love to see our customers happy with their new look and we are more than happy to assist with any wig advice prior to purchase.

Transgender Zone