FAQs

Frequently Asked Questions

No sorry, we are purely internet based to keep our prices as low as possible.
At the present time all our wigs are classed as medium or one size wigs, which do fit the vast majority of people. However we do not currently offer a Petite fit range.
Why don't you have a telephone number I can contact you on? We no longer operate a telephone service, all queries, questions and inquiries are dealt with via email by our fabulous Customer Service Team. They respond quickly and efficiently and will always try to help before, during and after your purchase with us, the email to contact them on is sales@wigstoreuk.co.uk Please be assured that we will always deliver the very best in terms of Customer Service via our email contact. Take a minute to read our amazing customer reviews, many comment on the wonderful standard of our Customer Service.      
Heat resistant wigs We now have a new range of heat resistant wigs. These wigs have been made with specially formulated fibre which the manufacturer states is heat resistant up to a maximum of 125 degrees. This gives the consumer a more flexible purchase, you no longer have to wait hours for your synthetic wig to dry naturally after washing, you can simply style and blow dry it with a hairdryer. HEAT RESISTANT GUIDELINES Please be aware that the heat resistant wigs are suitable for drying with a hairdryer. The manufacturers state that the maximum temperature the fibre can withstand is 125 degrees. CURLING IRONS/HEATED APPLIANCES THAT EXCEED THIS TEMPERATURE MAY RESULT IN DAMAGE TO THE FIBRE.
All our wigs are packaged in clear bags. These in turn are placed in discreet outer waterproof bags with no branding or the mention of wigs anywhere on the outer bags. We make sure your purchase is confidential.
How to put on your new wig. Firstly you need to remove your new wig from the plastic bag, then carefully remove the hair net from your wig. Give your wig a couple of shakes. this is to give some body and lift to the hair Many wigs are prestyled and they simply require 'shaking out' to release the style that has been set into the fibre, this simple process makes a world of difference to the overall look of your new wig. Comb or brush your hair away from your face at both the sides and the front, if your natural hair is very long it may be easier for you to use a couple of bobby pins or small hair grips to secure your hair back,  and up at the nape of the neck. Some people prefer to use wig caps or liners, although this is not always necessary and a personal choice. Hold your wig at the sides with the inner label at the back. Place it at your natural hairline and slide it on from front to back. Adjust the wig as required so the front edge is just over your natural hairline. For a more secure fit you can adjust the inner hook fastenings at either side of the nape of the neck for your individual needs. Wig Store UK wigs are simple and  easy to fit and adjust to suit you. Make sure any of your own loose hairs are tucked away at the front, sides, and at the back of the neck. Its time to show off your new look, and if required style to suit you.  You need to give yourself time to get used to your whole new look. Enjoy!!!! We also have a step by step guide to adjusting your new wig.
If you need to return a wig or item to us, please read the following information: Please ensure that you have emailed us to inform us of your intention to return your item. All returns must be in their original unused condition, with hang tags, hairnets and original bag. Please return the item enclosing your name, order number and if you require a refund or exchange:  If this information is not provided within the return, this will result in a delay issuing the refund or exchange. Return the item to:  Wig Store UK, 1 Roundwood Avenue, Baildon, Shipley, West Yorkshire, BD17 7LB To ensure safe return please use a 'signed for service'.  You are responsible for the item until it reaches us. You have 14 days from receipt to return to us. Returns will not be accepted for refund if tags have been cut, the item is used or has been brushed, restyled/cut or has any odour of perfume or tobacco etc. WIG CAPS WHICH HAVE BEEN OPENED/TRIED ON WILL NOT BE REFUNDED DUE TO HYGIENE REASONS IN ALL CIRCUMSTANCES TAGS MUST BE RETURNED  
Pick the right wig for your face shape What kind of wig would suit my face? Its a fact that different hairstyles suit different face shapes, so here is a quick guide to help you choose the right wig for your face shape. Round shaped face - a wide hairline and fullness below the cheekbones. These faces look very good with a geometric or linear style. Add height, when possible, and long, wispy side areas to make the cheeks look narrow. Comb hair close to the head on the side and at the nape. Square face shape comprises of a wide hairline and jaw. Square shaped faces need height on top and narrowness at the sides. Comb the hair off the forehead to add height to the face. Curly texture and wisps of hair around the face break the wide, straight lines common to the square face. Diamond shaped faces need narrow sides and fullness at the chin. Bobs work very well for this shape. Avoid wearing height on top or volume on the sides. Use some fringe to cover a narrow forehead. The heart shaped face has a wider forehead and a narrower chin. Bring some hair onto the forehead to disguise its width. Keep hair close to the head at the eyes but make it slightly full around the jaw, and below and in front of the earlobes. Pear shaped is usually defined by a small or narrow forehead and a larger jawline. Comb hair to add width from the eye level through the crown of the head. Set and comb hair close to the head on the sides and at the nape. The oblong shape face is characterised by a very long and narrow bone structure. Generally speaking people who have an oblong facial shape often has a long, thin neck. Use a fringe or half-bang across the forehead by creating soft waves or curls in the crown and nape areas. This helps to create the illusion of an oval. Oval Shaped Face is longer than wide, with a jaw tat's narrower than the cheekbones, as the oval shaped face has no dominant areas and is so proportional, this face looks good with just about any hairstyle, length or texture.
This really depends on you as an individual and what you want out of your wig. Many of our clients choose something that is the complete opposite to their natural colour to completely change their appearance, we have other clients who simply prefer to start with something that is not too far away from their natural style and colour until they get used to wearing a wig. Our seasoned wig wearers on the other hand, have different wigs for each day of the week!!! They change as the mood takes them.
The best way to store your new wig. Wigs are best stored in a cool clean dry area, away from damp and high temperatures. The best way store your new wig is on a mannequin or wig stand.  This helps to keep your wig in tip top condition when not in use. Using a wig stand will help the wig stay untangled and and keep the style which has been preset in much better shape.