Frequently Asked Questions
Are all the wigs on your website actually in stock?
Yes, there may be a minority from time to time that are out of stock but we will always email you to offer an alternative or refund should this be the case. We update our stock lines regularly and we have great new styles coming in all the time. We are UK based and all our stock is shipped from the UK.Are the wigs in the pictures the actual wigs you have?
Yes, yes, and yes, we are somewhat unique here at Wig Store UK, as we do take the vast majority of the photographs ourselves in our studio, we have no intention of misleading our customers and feel that if we show you the wigs we have by not using promotional photos from manufacturers you will be clearer about what you receive, this is a winning formula for us as many of our clients return time and time again.
Adjusting the size of your new wig
Adjusting the size of your new wig. How to adjust your wig for a better fit Instructions Step 1 Find the adjustment hooks or Velcro on the inner side at the back of the wig, near the section that sits by the nape of your neck. Look for two small hooks or Velcro to each side similar in size and shape to bra hooks. Hook them into the most outward settings on your wig, this will adjust it to the largest size. Step 2 Try on the wig by flipping it upside down in front of you. Lower your head into the wig, and flip the two up together. Insert a finger between the edge of the wig cap and your head. If the wig feels loose in many cases it will, remove it and move the wig hooks inward a notch for a tighter fit, continue in this fashion until the wig feels quite snug but not tight on your head. Move your head from side to side, forward and back while looking in a mirror. The wig must not slide out of place or feel uncomfortably tight. Step 3 Adjust the wig placement so the inner cap falls over your temples. Pull the inner cap downward on both sides of your head, at the same time. Next, pull downward on the front and back sections of the inner cap--again, at the same time. This process eliminates a "floppy" top section. Step 4 Stand back and look carefully in a mirror. Observe the wig for straightness, and be sure the bottom of the wig falls evenly. Use a large hand mirror to see the back of the wig to ensure the hair is still in place; particularly after brushing.Are the wigs on your website made from human hair?
No, here at Wig Store UK we only stock high quality synthetic fibre wigs. The fibre used to make our wigs has been specially formulated to look as close to real hair as possible.Are you a transgender friendly site?
Are you a Transgender friendly site?
We are certainly are and so proud to be a supporter of the Trans Community.Our customers are our priority, and we pride ourselves on our customer service within every community group
We offer all customers the best possible service with tact and discretion.
We have been awarded the Transgender Zone trust mark for our many years of both supplying and supporting our Transgender clients. We love to see our customers happy with their new look and we are more than happy to assist with any wig advice prior to purchase.
Wig Store UK – Are you based in the UK?
Wig Store UK - Are you based in the UK? Yes, we are based in the UK and more importantly so is all our stock. There are many online wig companies who claim that they are UK companies, they use .CO.UK web addresses, please take the time to read through their websites and find out exactly where they are based. We cannot stress enough how important it is that you check out the online wig company you are buying from, we hear so many sad stories of people being scammed. Many are Chinese companies and this can cause problems for the buyer if you need to return an item or need a refund. Please, please check that the company you are buying from have a registered address in the UK, send them an email, check the spelling on their website often this is a giveaway as there are many errors in the website content.Benefits of buying a wig online
Benefits of buying online The benefits of buying a wig online are great, firstly you can browse our range at your leisure with absolutely no pressure to buy. The service offered is discreet, we deliver direct to your door in plain packaging. As our overheads are lower than those of high street retailers we are able to offer an affordable range to suit all budgets. Finally, as time these days is of a premium, you can shop without leaving the comfort and warmth of your home or office. We have a full range of styles and colours for you to choose from.Can I have my synthetic wig cut?
YES, in fact this is in our hints and tips section, having your wig trimmed to suit your face is a perfect way for you to get the exact look you want from your wig. You can have your synthetic wig cut to suit your individual needs and style.Wig Colour Chart
