Due to the current Coronavirus situation we do not expect items to be returned within the usual time frame. If you could kindly advise via email of your intention to return and simply send back to us when it is safely viable to do so, these are unprecedented times and we wish everyone well.
If you need to return an item to us, please read the following information:
Please ensure that you have emailed us to inform us of your intention to return your item.
All returns must be in their original unused condition, with hang tags, hairnets and original bag.
Please return the item enclosing your name, order number and if you require an exchange or refund, please do ensure that you include the name of the wig you would like in exchange: If this information is not provided within the return, this will result in a delay issuing the refund or exchange.
Return the item to: Wig Store UK, 5 Hillside Road, Bingley, West Yorkshire, BD16 4BW.
To ensure safe return please use a ‘signed for service’. You are responsible for the item until it reaches us.
You have 14 days from receipt to return to us.
Returns will not be accepted for refund if tags have been cut, the item is used or has been brushed, restyled/cut or has any odour of perfume or tobacco etc.
WIG CAPS WHICH HAVE BEEN OPENED/TRIED ON WILL NOT BE REFUNDED DUE TO HYGIENE REASONS
IN ALL CIRCUMSTANCES TAGS MUST BE RETURNED
RETURNED ITEMS ARE SENT TO INSPECTIONS, THEN PROCESSED FOR REFUNDS WITHIN 7 WORKING DAYS YOU WILL RECEIVE AN EMAIL CONFIRMATION OF REFUND.