We manage our deliveries utilising Royal Mail. The choice of courier/service is at our discretion with the decision based on the flat rate..
We reserve the right to deliver in multiple consignments; however this will be at no extra cost
All of our items are sent via services requiring a signature on receipt. In the event that a package is refused or unclaimed and returned to us there are two options. The package can be despatched again on payment of the additional shipping cost or a refund will be made, minus any costs to us for the original shipping and return.
Delivery times given are for guidance only and are not guaranteed. We cannot be held responsible for courier/postal delays. However, should your order not arrive within the time expected following our notification of despatch, please contact us and we will endeavour to locate your shipment.
UK Deliveries:
£3.50 1st Class Royal Mail signed for service. This is not a guaranteed Next Day Delivery Service
THIS IS A PICTURE OF THE ACTUAL DISCRETE PACKAGING OUR COMPANY USES TO POST ALL OUR PRODUCTS
European Deliveries
All european deliveries £10.00
Worldwide Deliveries
Rest of the World Delivery £15.00
Any person purchasing our products from outside of the UK is the importer to that destination and is responsible for all taxes and/ or special duty payments on all of the products ordered.
We are not responsible for delays in the delivery or customs.
Returns
Please be aware of your rights to return a product unused and in its original condition with tags attached within 7 days of receipt. No returns will be accepted after this period.
Due to hygiene reasons all wig sales are strictly final, wigs that have had tags removed, been worn or brushed/styled in anyway will not be accepted for return. Items must be returned in their original unused condition with hairnets, tags attached (not cut and reattached) and packaging.
We take every care to ensure all of our products reach you in perfect condition. However, if you are not satisfied due to the product being damaged, faulty or not the item ordered then please contact us and inform us of your intent to return the product. Note: We must be notified of items being returned within 24 hours of receipt. The item must be received by us within 7 days.
Once we have received and inspected the item we will contact you to confirm our findings and arrange a refund or order a replacement where applicable.
We aim to keep this procedure as straightforward as possible. We will attend to all returns as soon as is practically feasible and do our utmost to make the process as stress-free as we can for you.
ALL OUR ITEMS ARE DISPATCHED IN PLAIN DISCREET WATERPROOF PACKAGING
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