If you need to return an item to us, please read the following information:
Please ensure that you have emailed us to inform us of your intention to return your item.
All returns must be in their original unused condition, with hang tags, hairnets and original bag.
Please return the item enclosing your Order Number, name and if you require an exchange or refund, please clearly state which model you require if an exchange is required. Please Note: If this information is not provided within the return, this will result in a delay issuing the refund or exchange.
Return the item to: Wig Store UK, P O Box 288, Shipley, West Yorkshire, BD18 9AU.
To ensure safe return please use a 'signed for service'. You are responsible for the item until it reaches us.
You have 7 days from receipt to return to us.
Returns will not be accepted for refund if tags have been cut, the item is used or has been brushed, restyled/cut or has any odour of perfume or tobacco etc.
WIG CAPS WHICH HAVE BEEN OPENED/TRIED ON WILL NOT BE REFUNDED DUE TO HYGIENE REASONS
IN ALL CIRCUMSTANCES TAGS MUST BE RETURNED
RETURNED ITEMS ARE SENT TO INSPECTIONS, THEN PROCESSED FOR REFUNDS WITHIN 7 WORKING DAYS YOU WILL RECEIVE AN EMAIL CONFIRMATION OF REFUND. |
