| 1. Are all the wigs on your website actually in stock? |
| Yes, there may be a minority from time to time that are out of stock but we will always email you to offer an alternative or refund should this be the case. We update our stock lines regularly and we have great new styles coming in all the time.
We are UK based and all our stock is shipped from the UK. |
| last updated - 2011-12-05 16:22:50 |
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| 2. Are the wigs in the pictures the actual wigs you have? |
| Yes, yes, and yes, we are somewhat unique here at Wig Store UK, as we do take the vast majority of the photographs ourselves in our studio, we have no intention of misleading our customers and feel that if we show you the wigs we have by not using promotional photos from manufacturers you will be clearer about what you receive, this is a winning formula for us as many of our clients return time and time again. |
| last updated - 2009-08-01 02:28:22 |
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| 3. Are the wigs on your website made from human hair? |
| No, here at Wig Store UK we only stock high quality synthetic fibre wigs. The fibre used to make our wigs has been specially formulated to look as close to real hair as possible. |
| last updated - 2010-03-29 11:51:19 |
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| 4. Are you a TG friendly site? |
| Our customers are our priority, and we pride ourselves on our customer service within every community group, and offer all customers the best possible service with tact and discretion. |
| last updated - 2009-08-05 03:05:48 |
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| 5. Are you based in the UK? |
| Yes, we are based in the UK and more importantly so is all our stock. |
| last updated - 2009-08-05 03:04:51 |
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| 6. Do you only have one shade in each wig? |
| As we keep in all the stock we just have the colour shown on the website. We do however update our styles and colours and have new designs coming in every few weeks, so we have wigs to suit all tastes and budgets. |
| last updated - 2009-08-24 02:39:57 |
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| 7. Do you sell Designer or Brand Name wigs? |
| No, we simply sell our own Wig Store UK brand wigs, these are perfect quality wigs without the 'Designer Label' price tag. All our wigs are designed for us here at Wig Store UK. |
| last updated - 2010-03-30 08:18:01 |
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| 8. I have never heard of Kanekalon Fibre - what is it? |
| The kanekalon fibre has been specifically formulated to simulate human hair, giving a fantastic overall natural appearance. |
| last updated - 2009-08-05 03:05:20 |
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| 9. What size are the wigs on your website? |
| All our wigs are classed as medium or average size, this size is suitable for the vast majority of people. Unfortunately we do not stock petite sizes at the present time. |
| last updated - 2010-02-15 10:06:48 |
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| 10. What is the delivery charge? |
| Our UK delivery charge is ?3.50, this is for a 1st Class Signed For Service (Recorded Delivery) |
| last updated - 2010-04-12 10:18:21 |
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| 11. Will anyone know that there is a wig in the parcel? |
| NO, we never advertise our company on any of the outer packaging, all our wigs are delivered in very discrete waterproof packaging, and there will be absolutely no mention of the word WIG on display, ensuring all purchases from us are completely confidential. |
| last updated - 2010-01-05 13:32:28 |
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| 12. Do you have shops where I can visit to try on wigs? |
| No sorry, we are purely internet based to keep our prices as low as possible. |
| last updated - 2010-02-28 11:56:17 |
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| 13. Do you have a Catalogue? |
| Not a the present time, this is due to the stock ranges updating every couple of weeks with new styles and colours. |
| last updated - 2010-02-24 09:45:51 |
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| 14. Can I have my synthetic wig cut? |
| YES, in fact this is in our hints and tips section, having your wig trimmed to suit your face is a perfect way for you to get the exact look you want from your wig. You can have your synthetic wig cut to suit your individual needs and style. |
| last updated - 2009-08-20 03:02:45 |
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| 15. What if I need to return an item to you? |
| If you need to return an item to us, please read the following information:
Please ensure that you have emailed us to inform us of your intention to return your item.
All returns must be in their original unused condition, with hang tags, hairnets and original bag.
Please return the item enclosing your Order Number, name and if you require an exchange or refund, please clearly state which model you require if an exchange is required. Please Note: If this information is not provided within the return, this will result in a delay issuing the refund or exchange.
Return the item to: Wig Store UK, P O Box 288, Shipley, West Yorkshire, BD18 9AU.
To ensure safe return please use a 'signed for service'.
You have 7 days from receipt to return to us.
Returns will not be accepted for refund if tags have been cut, the item is used or has been brushed, restyled or has any odour of perfume or tobacco etc.
IN ALL CIRCUMSTANCES TAGS MUST BE RETURNED
Please do not make multiple purchases in order to try on and return the remainder. Refunds will be given on one item only, exchanges will be offered for any subsequent returns. |
| last updated - 2011-05-16 15:02:14 |
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| 16. Should I choose a wig which is like my natural colour? |
| This really depends on you as an individual and what you want out of your wig. Many of our clients choose something that is the complete opposite to their natural colour to completely change their appearance, we have other clients who simply prefer to start with something that is not too far away from their natural style and colour until they get used to wearing a wig. Our seasoned wig wearers on the other hand, have different wigs for each day of the week!!! They change as the mood takes them. |
| last updated - 2009-08-20 03:04:24 |
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| 17. Why are most of your wigs much cheaper than other sites? |
| As we are soley internet based we have no expensive retail units/showrooms, we also have an excellent relationship direct with our manufacturers. All this results in us being able to pass on the savings straight to our customers. |
| last updated - 2009-08-24 02:32:56 |
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